On Mar 27, 2009, at 2:46 PM, Jon Baker wrote: > > On Mar 27, 2009, at 6:04 AM, [email protected] > wrote: > >>> I just started using custom subject tags with my RT and now my rt- >>> mailgate is changing the subject to strange things, putting the >>> ticket >>> tag into the subject. Is there a setting to prevent the subject >>> from >>> being changed by rt-mailgate? >> >> This sounds like a bug I fixed in trunk with the ExtractSubjectTag >> action, but you didn't provide a lot of information to go on. >> > This response is for kevin to give more detail on what exactly > happened.
This is the bug that I fixed -kevin > > > I created a new queue, setting the custom subject tag, "Alert." So > now the outgoing e-mails would say [Alert #500] instead of [mysite.com > #500]. > > When someone replied to the e-mail, their subject of their e-mail was > "Re: [Alert #500] Ticket Name" > > Immediately after their transaction in the ticket + the outgoing e- > mails, there is the following transaction: > > RT_System - Subject changed from 'Ticket Name' to 'Ticket Name [Alert > #500]' > > All the users corresponding to this ticket did so via e-mail, so they > all continued to get the previous subject name, I did not see what > would the e-mail subject would have been had someone replied in the > html ticket and then replied to that e-mail. But no more subject > changes occurred (except when I changed the subject back, the next > incoming e-mail put the tag at the end again) > > Changing the $EmailSubjectTagRegex does appear to have fixed the > error; however, I think this should not be necessary to keep the > intuitive nature of setting up the queues. > > Thanks for your help! > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
