I think I found my answer. I was using the example I found in the mailing list, which wasn't quite right. I read carefully the comments in the RT_Config.pm file and saw that the regex command is supposed to look like this:
Set($EmailSubjectTagRegex, qr/(?:example.com|example.org)/i ); Using that format instead of the one I previously posted appears to have solved the issue. Thanks! On Mar 26, 2009, at 4:00 PM, Jerrad Pierce wrote: > On Thu, Mar 26, 2009 at 16:56, Jon Baker <jba...@wgm.us> wrote: >> I just started using custom subject tags with my RT and now my rt- >> mailgate is changing the subject to strange things, putting the >> ticket >> tag into the subject. Is there a setting to prevent the subject from >> being changed by rt-mailgate? > You've not offered too much detail but > > a) There is a scrip that detects subject changes > b) There are config settings (read the pod of RT_Config.pm) that > define > regexpen which test subjects to look for messages from/of RT. > > The latter seem to be especially important to adjust whenever you > alter > how subjects are formatted. See recent threads on ticket tags > appearing > on the right side of the subject (a symptom of b) > > -- > Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
