Ok, I'm obviously doing something wrong... I am putting this in my RT_SiteConfig.pm:
Set( $EmailSubjectTagRegex, qr/\Q($rtname|Alert)\E/i ); but when I reply to a ticket it now creates a new ticket. If I change it to Set( $EmailSubjectTagRegex, qr/\Q$rtname\E/i ); it behaves as normal. Am I misunderstanding how this works? That was directly out of the example, or so I thought. On Mar 26, 2009, at 4:00 PM, Jerrad Pierce wrote: > On Thu, Mar 26, 2009 at 16:56, Jon Baker <[email protected]> wrote: >> I just started using custom subject tags with my RT and now my rt- >> mailgate is changing the subject to strange things, putting the >> ticket >> tag into the subject. Is there a setting to prevent the subject from >> being changed by rt-mailgate? > You've not offered too much detail but > > a) There is a scrip that detects subject changes > b) There are config settings (read the pod of RT_Config.pm) that > define > regexpen which test subjects to look for messages from/of RT. > > The latter seem to be especially important to adjust whenever you > alter > how subjects are formatted. See recent threads on ticket tags > appearing > on the right side of the subject (a symptom of b) > > -- > Cambridge Energy Alliance: Save money. Save the planet. -- Jon Baker Information Technology Willie George Ministries 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
