> 1.) Email submissions are double spaced. This takes up a lot of room > when viewing the ticket history.
They aren't in my RT. Without knowing what's causing it in your installation, there's no way to know how to fix it. You could make a local Display.html that unwraps the text and then rewraps it, or figure out why its getting double-spaced in the first place and eliminate the cause. > 2.) Top posting - can the most recent actions be on top so you don't > have to scroll all the way down to see the most recent action? Yes, that's in the Preferences in RT, per user. It would seem there is a way to change the global default, it might be: set($OldestTransactionsFirst,1); > 3.) Stripping out the signatures from emails. Is it possible? Two options: hack rt-mailgate to strip them before inserting into the database, or make a local Display.html & History.html to display it without the signatures. The latter is probably "safer" in that if your parsing is wrong, you still have the original data. I've actually been considering which option to take with removing quoted text from emails, not just signatures. -- -- ============================ Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ============================ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
