On Thu, 2009-04-16 at 14:42 -0700, Tom Lahti wrote: > > 1.) Email submissions are double spaced. This takes up a lot of room > > when viewing the ticket history. > > They aren't in my RT. Without knowing what's causing it in your > installation, there's no way to know how to fix it.
It just seems to be html email (default from outlook) that gets double spaced. > > > 2.) Top posting - can the most recent actions be on top so you don't > > have to scroll all the way down to see the most recent action? > > Yes, that's in the Preferences in RT, per user. It would seem there is a > way to change the global default, it might be: > > set($OldestTransactionsFirst,1); The site-wide setting it is in RT_SiteConfig.pm and when set to 0 it does what they want -- thanks for the variable name! > > > 3.) Stripping out the signatures from emails. Is it possible? > > Two options: hack rt-mailgate to strip them before inserting into the > database, or make a local Display.html & History.html to display it without > the signatures. The latter is probably "safer" in that if your parsing is > wrong, you still have the original data. > Hmmm, I will have to look at that. Seems like it might be hard to discern the sig from the rest of the email. Thanks for info! Steve _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
