>>> 3.) Stripping out the signatures from emails. Is it possible? >> Two options: hack rt-mailgate to strip them before inserting into the >> database, or make a local Display.html & History.html to display it without >> the signatures. The latter is probably "safer" in that if your parsing is >> wrong, you still have the original data.
After looking at this some more, really all you need is a local copy of Ticket/Elements/ShowMessageStanza, with customizations added therein to parse the signature and/or quoted text. It should be possible the plop them in a <div> that is initially hidden and offer a control to unhide it, for viewing the original pieces as well (someone else's idea from an earlier thread when it was quoted text and not signatures). -- -- ============================ Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ============================ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
