On Wed, 22 Apr 2009 14:05:18 -0400, "GravyFace" <[email protected]> said: > Have a user that was created automatically when initial ticket was > created. Have since, as admin, changed auto-created users' password > and added some details to the user's profile. If I login as that > user, I do not see any tickets in the dashboard -- should I? As a > Staff user, I can see the new ticket in the General queue without > issue so it's being created ok. There is no owner assigned to the > ticket; does that matter? Shouldn't the Requestor see their own > tickets regardless of status/ownership?
Have you granted ShowTicket rights to Requestor under global group rights? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
