On Wed, Apr 22, 2009 at 2:43 PM, Nick Kartsioukas <[email protected]> wrote:
> Ah, I get it now. No, when you log in with a user who has the "Let this > user be granted rights" box checked, it goes to the standard interface. > If you append /SelfService/ to the URL, it will take you to the Self > Service interface. If this is an end user and all you want them to see > is the SelfService interface, uncheck the "Let this user be granted > rights" box, and make sure you set up appropriate permissions for > creating/replying/seeing tickets (such as unprivileged users can create > tickets, requestor can see and reply to ticket...) Thank you. I'm going to re-search the wiki and add what you just said re: /SelfService URL if necessary. I don't recall seeing any of this in there earlier, although I may have just missed it. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
