On Wed, 22 Apr 2009 14:27:44 -0400, "GravyFace" <[email protected]> said: > That now allows me to see unowned tickets created by my user, but not > tickets I've created, regardless of who owns it or not. Perhaps I'm > not logged into the right place: I just went to the home page and > logged in as the user. Is this not the way to get into Self Service?
Ah, I get it now. No, when you log in with a user who has the "Let this user be granted rights" box checked, it goes to the standard interface. If you append /SelfService/ to the URL, it will take you to the Self Service interface. If this is an end user and all you want them to see is the SelfService interface, uncheck the "Let this user be granted rights" box, and make sure you set up appropriate permissions for creating/replying/seeing tickets (such as unprivileged users can create tickets, requestor can see and reply to ticket...) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
