When a ticket is resolved, RT sends out a system notification, "According to our records, your request has been resolved.". Being polite, our customers usually reply to our resolution emails with a "thank you" -- I could tell them not to, I guess, but am wondering what others in the RT community do.
Not a deal-breaker, but I could see this getting annoying for us. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
