GravyFace wrote: > When a ticket is resolved, RT sends out a system notification, > "According to our records, your request has been resolved.". Being > polite, our customers usually reply to our resolution emails with a > "thank you" -- I could tell them not to, I guess, but am wondering > what others in the RT community do. > > Not a deal-breaker, but I could see this getting annoying for us. > The easiest thing to do is tweak the template do add "Please don't reply to this message."
Jeff _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
