Hi Gravy, We just disable global script #1 (On Correspond Open Tickets). You could also replace the condition with a user-defined one that includes a check for (status ne 'resolved' && status ne 'rejected').
Regards, Gene At 07:53 AM 4/29/2009, GravyFace wrote: >When a ticket is resolved, RT sends out a system notification, >"According to our records, your request has been resolved.". Being >polite, our customers usually reply to our resolution emails with a >"thank you" -- I could tell them not to, I guess, but am wondering >what others in the RT community do. > >Not a deal-breaker, but I could see this getting annoying for us. -- Gene LeDuc, GSEC Security Analyst San Diego State University _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
