On Wed, Apr 29, 2009 at 11:42 AM, Gene LeDuc <[email protected]> wrote:
> We just disable global script #1 (On Correspond Open Tickets). You could > also replace the condition with a user-defined one that includes a check for > (status ne 'resolved' && status ne 'rejected'). Thanks all -- for now, I've edited the response message to be a bit more clear as to why/how to respond. We'll see how that goes. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
