I think it's done to generate list of recipients. On Mon, May 4, 2009 at 9:10 PM, Todd Chapman <[email protected]> wrote: > Thanks Ruslan. Is there a reason for that? > > On Mon, May 4, 2009 at 1:06 PM, Ruslan Zakirov <[email protected]> > wrote: >> Message from the template is generated during Prepare step. >> >> On Mon, May 4, 2009 at 8:14 PM, Todd Chapman <[email protected]> wrote: >>> All, >>> >>> I have a scrip that runs first and extracts custom fields on ticket >>> created. The Autoreply scrip runs second, but if I use >>> $Ticket->FirstCustomFieldValue('foo') in the Autoreply template I >>> don't get the value that was extracted in the first scrip. What am I >>> missing? Do I need to get the first scrip to commit somehow before the >>> second runs? >>> >>> Thanks! >>> >>> -Todd >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com >>> Commercial support: [email protected] >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >> >> >> >> -- >> Best regards, Ruslan. >> >
-- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
