Just use a global scrip "Configuration -> Global -> Scrips -> New Scrip" with the following values: Condition: On Queue Change Action: Notify Owner Template: Global temlate: Transaction Stage: TransactionCreate And click on "Create" on the right side.
>>> Hossein Rafighi <hossein.rafi...@triumf.ca> 2009-05-26 18:58 >>> Greeting all, Is there a scrip to automatically notify Admin of a queue when a ticket is moved into their queue from another queue? The only way that I know is by changing the queue and replying to the ticket. Otherwise, the Admins of the queue I moved the ticket to won't be notified. Cheers, Hossein Rafighi -- _____ _____ _____ _ _ _ _ ____ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3 | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047 | | | | \ \ _| |_ | || | | || | Fax: (604) 222-1074 |_| |_| \_\|_____| \___/ |_| |_||_| Website: http://www.triumf.ca _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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