Hossein,
Perhaps that ticket did NOT have an owner. We do the same thing only
we set the action to "Notify AdninCcs". Of course, the Queue has to have
an AdminCc as a queue watcher in order for someone to get the email.
Hope this helps.
Kenn
LBNL
On 5/26/2009 12:21 PM, Hossein Rafighi wrote:
Thanks for your reply. Close, but no cigar! Scrip runs but it doesn't
send the email.
May 26 12:17:12 helpdesk RT: #2309/36953 - Scrip 27
NotifyAdminsOnQueueChange (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
May 26 12:17:12 helpdesk RT: No recipients found. Not sending.
(/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)
Any ideas?
Hossein
Thomas Fluch wrote:
Just use a global scrip "Configuration -> Global -> Scrips -> New
Scrip" with the following values:
Condition: On Queue Change
Action: Notify Owner
Template: Global temlate: Transaction
Stage: TransactionCreate
And click on "Create" on the right side.
Hossein Rafighi <[email protected]> 2009-05-26 18:58 >>>
Greeting all,
Is there a scrip to automatically notify Admin of a queue when a ticket
is moved into their queue from another queue? The only way that I know
is by changing the queue and replying to the ticket. Otherwise, the
Admins of the queue I moved the ticket to won't be notified.
Cheers,
Hossein Rafighi
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