Thanks for your reply. Close, but no cigar! Scrip runs but it doesn't send the email. May 26 12:17:12 helpdesk RT: #2309/36953 - Scrip 27 NotifyAdminsOnQueueChange (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302) May 26 12:17:12 helpdesk RT: No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)
Any ideas? Hossein Thomas Fluch wrote: > Just use a global scrip "Configuration -> Global -> Scrips -> New > Scrip" with the following values: > Condition: On Queue Change > Action: Notify Owner > Template: Global temlate: Transaction > Stage: TransactionCreate > > And click on "Create" on the right side. > > >>> Hossein Rafighi <hossein.rafi...@triumf.ca> 2009-05-26 18:58 >>> > Greeting all, > > Is there a scrip to automatically notify Admin of a queue when a ticket > is moved into their queue from another queue? The only way that I know > is by changing the queue and replying to the ticket. Otherwise, the > Admins of the queue I moved the ticket to won't be notified. > > Cheers, > Hossein Rafighi > > -- > _____ _____ _____ _ _ _ _ ____ Hossein Rafighi > |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall > | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3 > | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047 > | | | | \ \ _| |_ | || | | || | Fax: (604) 222-1074 > |_| |_| \_\|_____| \___/ |_| |_||_| Website: http://www.triumf.ca > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- _____ _____ _____ _ _ _ _ ____ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3 | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047 | | | | \ \ _| |_ | || | | || | Fax: (604) 222-1074 |_| |_| \_\|_____| \___/ |_| |_||_| Website: http://www.triumf.ca _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com