Please ignore my previous message. It should have been obvious. Changed the Action to Notify AdminCcs and works like a charm.
Many thanks again indeed. Hossein Hossein Rafighi wrote: > Thanks for your reply. Close, but no cigar! Scrip runs but it doesn't > send the email. > May 26 12:17:12 helpdesk RT: #2309/36953 - Scrip 27 > NotifyAdminsOnQueueChange (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302) > May 26 12:17:12 helpdesk RT: No recipients found. Not sending. > (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338) > > > Any ideas? > Hossein > > Thomas Fluch wrote: > >> Just use a global scrip "Configuration -> Global -> Scrips -> New >> Scrip" with the following values: >> Condition: On Queue Change >> Action: Notify Owner >> Template: Global temlate: Transaction >> Stage: TransactionCreate >> >> And click on "Create" on the right side. >> >> >>>>> Hossein Rafighi <[email protected]> 2009-05-26 18:58 >>> >>>>> >> Greeting all, >> >> Is there a scrip to automatically notify Admin of a queue when a ticket >> is moved into their queue from another queue? The only way that I know >> is by changing the queue and replying to the ticket. Otherwise, the >> Admins of the queue I moved the ticket to won't be notified. >> >> Cheers, >> Hossein Rafighi >> >> -- >> _____ _____ _____ _ _ _ _ ____ Hossein Rafighi >> |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall >> | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3 >> | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047 >> | | | | \ \ _| |_ | || | | || | Fax: (604) 222-1074 >> |_| |_| \_\|_____| \___/ |_| |_||_| Website: http://www.triumf.ca >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [email protected] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > -- _____ _____ _____ _ _ _ _ ____ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3 | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047 | | | | \ \ _| |_ | || | | || | Fax: (604) 222-1074 |_| |_| \_\|_____| \___/ |_| |_||_| Website: http://www.triumf.ca _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
