Hi,
I'm quite new to RT and wondering how to do the following.
I need to resolve a ticket when an email is sent to the queue resolve
address, for example, myqueue-reso...@domain.com. This is fine, and I
have managed to do this by adding a new 'rt-mailgate' command with an
action of 'resolve' to my /etc/aliases file.
However, the person sending this email will include some text describing
the reason for resolving the ticket, among other things, and I would
like this text to be added to the ticket when it is resolved and I can't
find a way to do this.
I tried creating a custom scrip with a custom template of
${Transaction->Content()} or something like that, but it didn't work.
Any help appreciated.
Thanks,
Khusro
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