Khusro,
Must be your code. Can you send it?
Kenn
LBNL
On 7/7/2009 10:48 AM, Khusro Jaleel wrote:
Ken Crocker wrote:
Khusro,
The "Notify AdminCcs as Comment" won't send out an email. At least that
is my understanding. So, if I'm right, some other scrip is sending out
the email and therefore your new template is probably NOT being used. Of
Thanks for the quick response, Ken. I have actually gone into the global
settings and set 'Stage = Disabled' globally for the On Resolve script,
and since we have other queues on this box, we know that usually on
Resolve, nothing gets sent out.
However, I need to enable it on this one special queue, and I know that
my template is actually working because I get the text:
Resolution Comment:
No Comment
I don't have any such text anywhere else in the system, only this queue.
So I know the scrip and template are working, but just not seeing the
response I typed in for some reason. The emails to the AdminCCs *are*
being sent out, just with "No comment" in the body instead of my text.
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