Oops! Thank you, that worked like a charm. I have a lovely tag cloud in my RT at a Glance. It even shows correctly with the mouseover the number of tickets with that tag.
Now I just need to get the simple search working... clicking on something in the cloud finds zero results. :P Thanks, Kay Ruslan Zakirov wrote: > You shouldn't extract plugins right into RT's paths, but instead use > standard `perl Makefile.PL && make && make install` steps. If RT is > not in standard location then you can use RTHOME environment variable > to point to the lib dir with RT.pm. > > On Tue, Jul 28, 2009 at 6:58 PM, Kay Wanous<[email protected]> wrote: >> I extracted the tarball to /usr/local/rt3/local/plugins/, but the actual >> directory for the file is >> /usr/local/rt3/local/plugins/RTx-Tags-0.14/lib/RTx/ >> >> Thanks, >> Kay >> >> Ruslan Zakirov wrote: >>> And where is RTx/Tags.pm located on your file system? >>> >>> On Tue, Jul 28, 2009 at 6:33 AM, Kay Wanous<[email protected]> wrote: >>>> I should have done more looking at my logs and less Google-ing... I had >>>> this in my Apache log: >>>> >>>> [Mon Jul 27 22:27:45 2009] [error] Can't locate RTx/Tags.pm in @INC >>>> (@INC contains: /usr/local/rt3/bin/../local/lib >>>> /usr/local/rt3/bin/../lib /etc/perl /usr/local/lib/perl/5.8.8 >>>> /usr/local/share/perl/5.8.8 /usr/lib/perl5 /usr/share/perl5 >>>> /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . >>>> /etc/apache2) at /usr/local/rt3/bin/../lib/RT.pm line 624.\nCompilation >>>> failed in require at (eval 2) line 1.\n >>>> >>>> -- Kay >>>> >>>> Kay Wanous wrote: >>>>> Hi all, >>>>> >>>>> I'm thrilled with the idea of the RT-Tags plugin but I'm doing something >>>>> wrong with getting it to work with our setup. Any help would be much >>>>> appreciated! >>>>> >>>>> I've extracted it and added the following lines to the RT_SiteConfig.pm: >>>>> >>>>> Set(@Plugins,(qw(RTx::Tags))); >>>>> Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues >>>>> MySupportQueues MyReminders RefreshHomepage Dashboards TagCloud)]); >>>>> >>>>> But the TagCloud still doesn't show up as something users can add in RT >>>>> at a glance or in the Simple Search. >>>>> >>>>> Any ideas? >>>>> >>>>> Thanks, >>>>> Kay >>>>> >>>>> >>>> _______________________________________________ >>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>> >>>> Community help: http://wiki.bestpractical.com >>>> Commercial support: [email protected] >>>> >>>> >>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>>> Buy a copy at http://rtbook.bestpractical.com >>>> >>> >>> > > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
