Yes, I'm sure I have permissions... they're owned by me and I see them in the queue (and I can search for them by owner or queue).
No, the custom field search isn't working. Looking at this page on the wiki (http://wiki.bestpractical.com/view/SearchCustomField), there's a patch - but it seems like I shouldn't need the patch if I've installed RTx:Tags. Is that right? -- Kay Jerrad Pierce wrote: > On Tue, Jul 28, 2009 at 11:27, Ruslan Zakirov<[email protected]> wrote: >> Look into logs, enable warnings log level. Also, you get better chance >> to get answer on your problems if you send to this list and cc author >> of the extension. > Present. > > My reply: > > Are you you sure you have permission to view those tickets? > > Installing the module should handle everything at once, > and nobody else has had this particular problem... > > Alternatively, verify that CF searching, as documented in the POD/ > on the Simple Search page, is working properly. e.g; .tags:foo or > .bar:qux _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
