I've fixed the program... it had to do with us using postgresql instead of mysql, and postgres's custom queries being case sensitive, unlike mysql.
I used Adam Tingle's workaround (http://lists.bestpractical.com/pipermail/rt-users/2009-January/056645.html) and this has resolved the problem. Thanks Jerrad and Ruslan for all your help! -- Kay Jerrad Pierce wrote: > As indicated in the POD, the SQL uses Tags. > > This shouldn't have anything to do with custom field searching though. > Granted, the cloud links are to .tags and not .Tags, but they should still > be happy unless your database has some odd collation setting or other > funkiness. > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
