Hello
In 3.8.4, when a ticket is resolved, it is sending a notification to the
requester like:
Subject: [NOC #67] Resolved: Testing auto create....
According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.
However, we would like it to include the text of the resolution.
I tried adding :
Resolution:
{$Transaction->Content()}
To the Resolved Template, but the message generated now says:
According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.
Resolution:
This transaction appears to have no content
Any ideas?
Thanks
Scott
------------------------------------------------------------------------------------
This e-mail message is intended only for the personal use of the recipient(s)
named above. If you are not an intended recipient, you may not review, copy or
distribute this message. If you have received this communication in error,
please notify the Hearst Service Center ([email protected]) immediately by
email and delete the original message.
------------------------------------------------------------------------------------
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
