The transaction that is kicking of the scrip to send the resolved is just the status change. Therefore the transaction has no content itself, it's just a status change. When you hit the "resolved" button, and type in a resolution, technically, you are doing 2 separate transactions. 1. you are adding a comment(unless modified) 2. you are changing a status The email is a result of #2, not #1. You could create a custom field that holds the resolution... kinda clunky for all the other uses, but that would be easy to put into the resolved email. I'm sure someone else could provide a better way to do it though... I'm just new to RT.. Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: 807.766.7331 Email: mike.john...@normed.ca Technology assistance: email nosmhelpd...@normed.ca Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays: Off campus toll free 1-800-461-8777, option 8, or locally either (705)-662-7120 or (807)-766-7500
>>> "Lander, Scott" <slan...@hearstsc.com> 13/08/2009 10:32 am >>> Hello In 3.8.4, when a ticket is resolved, it is sending a notification to the requester like: Subject: [NOC #67] Resolved: Testing auto create.... According to our records, your request has been resolved. If you have any further questions or concerns, please respond to this message. However, we would like it to include the text of the resolution. I tried adding : Resolution: {$Transaction->Content()} To the Resolved Template, but the message generated now says: According to our records, your request has been resolved. If you have any further questions or concerns, please respond to this message. Resolution: This transaction appears to have no content Any ideas? Thanks Scott ------------------------------------------------------------------------------------ This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message. ------------------------------------------------------------------------------------
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