Scott,
You can easily create a "custom" resolved template of your own and in
it, put some code to copy either the last comment made OR a the content
in a Custom Field, if you have one.
Kenn
LBNL
On 8/13/2009 7:32 AM, Lander, Scott wrote:
Hello
In 3.8.4, when a ticket is resolved, it is sending a notification
to the requester like:
Subject: [NOC #67] Resolved: Testing auto create....
According to our records, your request has been resolved. If you have
any further questions or concerns, please respond to this message.
However, we would like it to include the text of the resolution.
I tried adding :
Resolution:
{$Transaction->Content()}
To the Resolved Template, but the message generated now says:
According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.
Resolution:
This transaction appears to have no content
Any ideas?
Thanks
Scott
------------------------------------------------------------------------------------
This e-mail message is intended only for the personal use of the recipient(s)
named above. If you are not an intended recipient, you may not review, copy or
distribute this message. If you have received this communication in error,
please notify the Hearst Service Center (cad...@hearstsc.com) immediately by
email and delete the original message.
------------------------------------------------------------------------------------
------------------------------------------------------------------------
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
