The resolves is a separate transaction from the comment/reply. You will want to look at http://wiki.bestpractical.com/view/AddLastCommentToMail for some ideas.
On 8/13/09 10:32 AM, "Lander, Scott" <[email protected]> wrote: > Hello > > In 3.8.4, when a ticket is resolved, it is sending a notification to the > requester like: > > Subject: [NOC #67] Resolved: Testing auto create.... > > According to our records, your request has been resolved. If you have any > further questions or concerns, please respond to this message. > > However, we would like it to include the text of the resolution. > I tried adding : > > Resolution: > {$Transaction->Content()} > > To the Resolved Template, but the message generated now says: > > According to our records, your request has been resolved. If you have any > further questions or concerns, please respond to this message. > > Resolution: > This transaction appears to have no content > > > Any ideas? > > > Thanks > Scott > > > ------------------------------------------------------------------------------ > ------ > This e-mail message is intended only for the personal use of the recipient(s) > named above. If you are not an intended recipient, you may not review, copy or > distribute this message. If you have received this communication in error, > please notify the Hearst Service Center ([email protected]) immediately by > email and delete the original message. > ------------------------------------------------------------------------------ > ------ > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > -- > Drew Barnes > Applications Analyst > Network Resources Dept. > Raymond Walters College
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
