Hi! On Mo, 2009-09-07 at 14:10 +0100, Alex Young wrote: > Has anyone else seen this before? I can’t imagine I am the first. Have > I misconfigured something? How are other people dealing with
we had this problem several times, with foreign ticket system, mailing list and so on. The problem is the reply you are sending on mails from the other tracker. You can configure RT not to send this replies to these type of sender. A probably configured mailing list or ticket system will mark outgoing mails them with "X-FC-Machinegenerated: true" or "Precedence: list" but not all ticket systems do this so I utilize procmail to add such a header to incoming mails example give all mails from evil_tracker the extra tag: in the procmail config :0fh * From: [email protected] |/usr/bin/formail -f -I "X-FC-Machinegenerated: true" and in RT_SiteConfig Set($RedistributeAutoGeneratedMessages, 'privileged'); hope this helps! best regards sven _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
