On Di, 2009-09-08 at 16:29 -0400, Kevin Falcone wrote: > The easiest thing to do is to tell RT to never send this system mail. > > If they set headers properly, this wouldn't happen. > > Go into Configuration -> Users, search for the Track-IT email address > and change the user record so that the Username is the email address > and the email address is blank.
but than it wouldn't be possible to send a email to the customer with a reply and you have to add the email address every time as one-time cc. sven _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
