On Wed, Sep 09, 2009 at 04:05:21PM +0100, Steve Anderson wrote: > Check the mail headers of the mail they're sending. > > It's probable that there's a header in there that blocks a ticket being > created, in the same way that RT manages it. (X-RT-Loop-Prevention for RT)
RT's decision making process is slightly more complicated than just X-RT-Loop-Prevention -kevin > > Then, set a scrip that stops a mail going back out, if this is found? > > Or possibly, block it before it hits RT, with however you're filtering mail > inbound. > > > Steve Anderson > > > > > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Kevin Falcone > Sent: 09 September 2009 2:45 PM > To: Sven Sternberger > Cc: [email protected] > Subject: Re: [rt-users] Dealing with other ticket systems > > On Wed, Sep 09, 2009 at 09:21:32AM +0200, Sven Sternberger wrote: > > On Di, 2009-09-08 at 16:29 -0400, Kevin Falcone wrote: > > > The easiest thing to do is to tell RT to never send this system mail. > > > > > > If they set headers properly, this wouldn't happen. > > > > > > Go into Configuration -> Users, search for the Track-IT email address > > > and change the user record so that the Username is the email address > > > and the email address is blank. > > > > but than it wouldn't be possible to send a email to the > > customer with a reply and you have to add the email > > address every time as one-time cc. > > But if any reply sent to them causes a mail loop, then you *really* > don't want to ever send them mail. > > -kevin > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > ______________________________________________ > This email has been scanned by Netintelligence > http://www.netintelligence.com/email > > > BiP Solutions Limited is a company registered in Scotland with Company > Number SC086146 and VAT number 383030966 and having its registered > office at Medius, 60 Pacific Quay, Glasgow, G51 1DZ. > > **************************************************************************** > This e-mail (and any attachment) is intended only for the attention of > the addressee(s). Its unauthorised use, disclosure, storage or copying > is not permitted. If you are not the intended recipient, please destroy > all copies and inform the sender by return e-mail. > This e-mail (whether you are the sender or the recipient) may be > monitored, recorded and retained by BiP Solutions Ltd. > E-mail monitoring/ blocking software may be used, and e-mail content may > be read at any time.You have a responsibility to ensure laws are not > broken when composing or forwarding e-mails and their contents. > **************************************************************************** > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
