On Wed, Sep 09, 2009 at 09:21:32AM +0200, Sven Sternberger wrote: > On Di, 2009-09-08 at 16:29 -0400, Kevin Falcone wrote: > > The easiest thing to do is to tell RT to never send this system mail. > > > > If they set headers properly, this wouldn't happen. > > > > Go into Configuration -> Users, search for the Track-IT email address > > and change the user record so that the Username is the email address > > and the email address is blank. > > but than it wouldn't be possible to send a email to the > customer with a reply and you have to add the email > address every time as one-time cc.
But if any reply sent to them causes a mail loop, then you *really* don't want to ever send them mail. -kevin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
