I'm guessing that this either can not be done or no one knows how to do it.
Jet Wilda wrote: > Hi, > > We have RT 3.8.2 running with external users using the self service > interface. However some of those external users are from the same > company and would like to be able to see and modify each others > tickets. I thought that I could create a group and put them both in it, > however that doesn't seem to work. So my question is, how do you allow > to users that only have self service access to see and modify each > others tickets? Thanks in advance for any and all help. > > Thanks, > ~Jet > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
