On Tue, Sep 15, 2009 at 10:45:47AM -0400, David Donachie wrote: > I'm guessing there is not a lot of use of SelfService. I've asked a couple > of questions about it and got no answers. > > I am assuming that there is a hard-coded search which shows the list of > tickets in the self service list, changing this might give them access to > the tickets, though the lack of permissions might prevent it.
The search looks for Ticket Watchers. You need to add a Scrip to make the users CCs of each other's tickets, or change the search in some other manner. I thought there was some discussion of this on the wiki, and I know people have been making mods for this recently because of the questions on the irc channel. -kevin > > -----Original Message----- > > From: [email protected] [mailto:rt-users- > > [email protected]] On Behalf Of Jet Wilda > > Sent: 15 September 2009 15:43 > > To: [email protected] > > Subject: Re: [rt-users] How to allow 2 self service users to see each > > others tickets > > > > I'm guessing that this either can not be done or no one knows how to do > > it. > > > > > > Jet Wilda wrote: > > > Hi, > > > > > > We have RT 3.8.2 running with external users using the self > > service > > > interface. However some of those external users are from the same > > > company and would like to be able to see and modify each others > > > tickets. I thought that I could create a group and put them both in > > it, > > > however that doesn't seem to work. So my question is, how do you > > allow > > > to users that only have self service access to see and modify each > > > others tickets? Thanks in advance for any and all help. > > > > > > Thanks, > > > ~Jet > > > _______________________________________________ > > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > > > Community help: http://wiki.bestpractical.com > > > Commercial support: [email protected] > > > > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > > Buy a copy at http://rtbook.bestpractical.com > > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [email protected] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
