Re: [rt-users] How to allow 2 self service users to see each others tickets

Tue, 15 Sep 2009 08:59:09 -0700

That is a shame, it is a nice feature to allow limited outside access.  However with these limitations it may not fit our use case :-(

Thanks,
~Jet

David Donachie wrote: 
I'm guessing there is not a lot of use of SelfService. I've asked a couple
of questions about it and got no answers.

I am assuming that there is a hard-coded search which shows the list of
tickets in the self service list, changing this might give them access to
the tickets, though the lack of permissions might prevent it.

Yours
David

  
-----Original Message-----
From: [email protected] [mailto:rt-users-
[email protected]] On Behalf Of Jet Wilda
Sent: 15 September 2009 15:43
To: [email protected]
Subject: Re: [rt-users] How to allow 2 self service users to see each
others tickets

I'm guessing that this either can not be done or no one knows how to do
it.


Jet Wilda wrote:
    
Hi,

    We have RT 3.8.2 running with external users using the self
      
service
    
interface.  However some of those external users are from the same
company and would like to be able to see and modify each others
tickets.  I thought that I could create a group and put them both in
      
it,
    
however that doesn't seem to work.  So my question is, how do you
      
allow
    
to users that only have self service access to see and modify each
others tickets?  Thanks in advance for any and all help.

Thanks,
~Jet
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