I could REALLY use some help here. Please? Seriously. I could really use some help getting httpd.conf set correctly.
I've been fighting a losing battle with this for well over a week. I've tried a gazillion combinations based on various threads that I've read and various comments I have received. What I REALLY need is for some kindly soul who REALLY understands this stuff to just tell me what lines I need to change/add/delete. The short of it is that RT is just not usable if I can't get it to quit capturing the root URL. I think I have this is VERY close to working correctly. Just a matter of finding the right httpd.conf combination and finding someone who is willing to share their expertise. I need to run RT out of http://backup.easyrider.com/helpdesk not http://backup.easyrider.com (it's stomping everything else that runs out of /var/www/html!) The following works perfectly except that it runs out of the root (where I don't want it). Shows correct WebLogo. Requires RT_siteconfig.pm: $WebPath = ''"; What I want is to access RT via http//backup.easyrider.com/helpdesk I'm assuming that somewhere on the Planet, someone has RT working like this. I just don't have the luxury of dedicating an entire server to doing nothing but RT. Additionally, people around me are becoming impatient. RT (as set up below) responds no matter what URL is entered including user public_html web pages. I'm guessing example 2 has just one missing or incorrect entry # ----- START example 1 works great but RT runs from root URL -------- <NameVirtualHost *:80 <VirtualHost *:80> ServerName backup.easyrider.com AddDefaultCharset UTF-8 AddHandler fastcgi-script .fcgi Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ </VirtualHost> # ------ END 1 ------- The following immediately sends the browser to /var/www/html/index.html as soon as you hit the login button: WebLogo does not display on the login screen and the alt text displays best practical which is no longer in RT_siteconfig.pm Requires $WebPath = '/helpdesk'; I mention the logo problem only as a symptom that makes me suspicious that there are problems loading RT_siteconfig.pm # ----- START example 2 works from /helpdesk (sort of) -------- # ----- but immediately sends you to the root when you click login --- # ----- logo in RT_Siteconfig.pm does not display ------ <Directory /opt/rt3/share/html"> Options FollowSymLinks ExecCGI AllowOverride None </Directory> <VirtualHost *:80> ServerName backup.easyrider.com DocumentRoot /var/www/html ScriptAlias /helpdesk /opt/rt3/bin/mason_handler.fcgi/ AddHandler fastcgi-script fcgi <Location /helpdesk> AddDefaultCharset UTF-8 SetHandler fastcgi-script </Location> <Location /helpdesk/NoAuth/images> SetHandler default </Location> </VirtualHost> # ------ END 2 ------ Various mod attempts to /opt/rt3/etc/RT_SiteConfig.pm # ----- START ----------------------- # Next uncommented to run RT in root Set($WebPath , ""); # Try this for helpdesk (doesn't work) #Set($WebPath , '/opt/rt3/share/html/'); # ditto # Next uncommented to run RT out of helpdesk #Set($WebPath , "/helpdesk"); Set($WebPort , 80);# + ($< * 7274) % 32766 + ($< && 1024)); Set($WebBaseURL , "http://backup.easyrider.com:$WebPort";); #Set($WebBaseURL , "http://localhost:$WebPort";); Set($WebURL , $WebBaseURL . $WebPath . "/"); Set($WebImagesURL , $WebPath . "/NoAuth/images/"); # Displays my logo (which was renamed bplogo.gif # Displays best practical URL, not the one below Set($LogoURL , $WebImagesURL . "bplogo.gif"); Set($LogoLinkURL, 'http://security.nocdesigns.com'); Set($LogoAltText, "Easyrider LAN Pro"); # WebNoAuthRegex - What portion of RT's URLspace should not require # authentication. Set($WebNoAuthRegex, qr!^(?:/+NoAuth/| /+REST/\d+\.\d+/NoAuth/)!x ); #------ END ----------------------- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
