James Moseley wrote: > On Sun, Oct 11, 2009 at 8:14 PM, Easyrider Inquiry > <[email protected] <mailto:[email protected]>> wrote: > > Hello James. Thanks VERY much for responding. > > Unfortunately, no luck :( > > Rather than experiment with a million more combinations before > replying, I'll just post the current configuration (which I > believe are teh settings you advised) and say that I am now > getting an internal server error: The server encountered an > internal error or misconfiguration and was unable to complete your > request. > > /opt/rt3/etc/RT_SiteConfig.pm: > > # ---- Latest advice START --------- > > Set($WebPath , "/helpdesk"); > Set($WebBaseURL , "http://backup.easyrider.com"; > <http://backup.easyrider.com>); > Set($WebImagesURL , $WebPath . "/NoAuth/images/"); > > Set($WebPort , 80);# + ($< * 7274) % 32766 + ($< && 1024)); > Set($WebURL , $WebBaseURL . $WebPath . "/"); > Set($LogoURL , $WebImagesURL . "bplogo.gif"); > Set($LogoLinkURL, 'http://security.nocdesigns.com'); > Set($LogoAltText, "Easyrider LAN Pro"); > Set($WebNoAuthRegex, qr!^(?:/+NoAuth/| > /+REST/\d+\.\d+/NoAuth/)!x ); > > > In my previous post, I said get rid rid of the other Set($Web* > syntax. They are only confusing troubleshooting the issue and > probably aren't needed. If you do need specific web port and web > regex overrides due to your specific configuration, add them back in > later once you've gotten the basic install working. > > > > # ---- Latest advice END ----------- > > /etc/httpd/conf/httpd.conf: > > # Latest RT config experiment give internal server error > > # ----- Latest advice START --------- > > <VirtualHost *:80> > ServerName backup.easyrider.com <http://backup.easyrider.com> > AddDefaultCharset UTF-8 > AddHandler fastcgi-script .fcgi > Alias /helpdesk/NoAuth/images /opt/rt3/share/html/NoAuth/images > ScriptAlias /helpdesk /opt/rt3/bin/mason_handler.fcgi/ > </VirtualHost> > > > And what did the Apache error log state? More than likely, the > problematic syntax in RT_SiteConfig.pm caused the error. You also > claim everything was working with just the server name. What I don't > see in the above Apache config is where you load the FastCgi module, > amongst other things. What module are you using, mod_fastcgi? > > Lastly, mail sent directly to you bounced because your server rejected > it. You must have received my reply via the cc to the general list. > Please look at the mail server logs to see why it is/was rejecting mail. > > -- > James Moseley > Thanks for getting back to me James. Previously, when someone gave me some advice I would spend a great many hours troubleshooting further when their suggestions didn't pan out. To be honest, my failure to get RT running has been very humbling so if I follow someone's instructions and they don't solve the problem (or make things worse) I just respond with the results and hope for more guidance.
I cannot fix this problem on my own. I feel extremely stupid because of this. I'm an idiot. I cannot do this without some help. 'Nuff said? I removed all of the other Web stuff as you instructed. No difference. Error log follows. I don't know how to answer your mod_fastcgi question except to say that I followed the installation instructions religiously, that I have no clue what fastcgi is and that below I have included two examples... the first, which is based on your suggestions, which does not work. The second, following the installation procedure instructions, which does work but as I said, using the root URL. As you can see, the configurations are nearly identical. Imagine my frustration, if you can, that I have spent around ten days [unsuccessfully] troubleshooting a problem that I isolated to two or three lines of code a week ago. I have nearly 45 years of computer systems engineering experience and at one time I actually was smart. Mail from SKYNETWEBBLACKHOLES is blacklisted on our mail server due to them hosting spammer sites I presume. I added both of your e-mail addresses to my whitelist. It's probably best to keep this thread intact on the forum though. The first thing I did, before asking anyone for help, was to search the database for similar threads and found nothing helpful. Hopefully, if/when this gets solved, I will put a clean configuration update for those who follow to use as a model. RT is most likely [temporarily] accessible from the Internet. If so, you can see that http://backup.easyrider.com brings up RT nicely. All attempts to run RT from http://backup.easyrider.com/helpdesk have so far failed. [r...@security webalizer-2.21-02]# tail /var/log/httpd/error_log [Sun Oct 11 19:21:32 2009] [warn] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" (pid 18020) terminated by calling exit with status '9' [Sun Oct 11 19:21:32 2009] [notice] Apache/2.0.53 (Fedora) configured -- resuming normal operations [Sun Oct 11 19:21:33 2009] [warn] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" started (pid 18029) Couldn't load RT config file RT_SiteConfig.pm: Quantifier follows nothing in regex; marked by <-- HERE in m/+ <-- HERE REST/ at /opt/rt3/etc/RT_SiteConfig.pm line 393. Compilation failed in require at /opt/rt3/bin/../lib/RT/Config.pm line 516. BEGIN failed--compilation aborted at /opt/rt3/bin/webmux.pl line 102. Compilation failed in require at /opt/rt3/bin/mason_handler.fcgi line 55. [Sun Oct 11 19:21:33 2009] [warn] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" (pid 18029) terminated by calling exit with status '9' [r...@security webalizer-2.21-02]# /opt/rt3/etc/RT_SiteConfig.pm: # ---- Latest advice START --------- # Gives internal server error message Set($WebPath , "/helpdesk"); Set($WebBaseURL , "http://backup.easyrider.com";); Set($WebImagesURL , $WebPath . "/NoAuth/images/"); #Set($WebPort , 80);# + ($< * 7274) % 32766 + ($< && 1024)); #Set($WebURL , $WebBaseURL . $WebPath . "/"); #Set($LogoURL , $WebImagesURL . "bplogo.gif"); #Set($LogoLinkURL, 'http://security.nocdesigns.com'); #Set($LogoAltText, "Easyrider LAN Pro"); #Set($WebNoAuthRegex, qr!^(?:/+NoAuth/| /+REST/\d+\.\d+/NoAuth/)!x ); # ---- Latest advice END ----------- /etc/httpd/conf/httpd.conf: # ----- START --------- NameVirtualHost *:80 <VirtualHost *:80> ServerName backup.easyrider.com AddDefaultCharset UTF-8 AddHandler fastcgi-script .fcgi Alias /helpdesk/NoAuth/images /opt/rt3/share/html/NoAuth/images ScriptAlias /helpdesk /opt/rt3/bin/mason_handler.fcgi/ </VirtualHost> # ---- END ----------- --------------------------------------------------------------------------------- This works but as http://backup.easyrider.com # ----- START ----------------------- Set($WebPath , ""); Set($WebPort , 80);# + ($< * 7274) % 32766 + ($< && 1024)); Set($WebBaseURL , "http://backup.easyrider.com:$WebPort";); Set($WebURL , $WebBaseURL . $WebPath . "/"); Set($WebImagesURL , $WebPath . "/NoAuth/images/"); Set($LogoURL , $WebImagesURL . "bplogo.gif"); Set($LogoLinkURL, 'http://security.nocdesigns.com'); Set($LogoAltText, "Easyrider LAN Pro"); Set($WebNoAuthRegex, qr!^(?:/+NoAuth/| /+REST/\d+\.\d+/NoAuth/)!x ); #------ END ----------------------- # ----- START -------- NameVirtualHost *:80 <VirtualHost *:80> ServerName backup.easyrider.com AddDefaultCharset UTF-8 AddHandler fastcgi-script .fcgi Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ </VirtualHost> # ------ END -------
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