G.Booth,
You could also use the SQL native to your DataBase and do it manually.
However, keep in mind that it is a RISKY business. You must be sure that
whatever UserID you change the info to REALLY exists, or your history
will break when looking at a ticket.
Kenn
LBNL
On 11/17/2009 8:02 AM, Andy Millar wrote:
On Tue, 2009-11-17 at 15:50 +0000, G.Booth wrote:
Id like to change the histroy in the ticket so user becomes user-old
throughout, sadly changing the ticket owner doesnt do this :-[
Then I suspect shredder is the wrong tool.
Have you considered just renaming all the users using the RT API? (ok,
I'm making a little bit of an assumption that you can do this, but I'd
guess you can).
Andy
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