Hi Emmanuel, That is correct. The only problem is: 1. The customer must be able to fill in the customfield with ticket creation. 2. The customer may view the value of the customfield when viewing the ticket. 3. the customer may _not_ see the link.
I haven't been able yet to get that effect done with the rights. Met vriendelijke groet / With kind regards, Richard Pijnenburg Changes and Incident Coordinator WideXS http://www.widexs.nl Tel +31 (0)20 7570780 Fax +31 (0)20 7570789 Zekeringstraat 43, 1014 BV Amsterdam, NL -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Emmanuel Lacour Sent: Wednesday, November 25, 2009 10:09 AM To: [email protected] Subject: Re: [rt-users] Customfields question On Wed, Nov 25, 2009 at 09:47:52AM +0100, Richard Pijnenburg wrote: > Dear List, > > > > I have created a Customfield that links to a webpage ( our own backend > system ) for our employees. > > We have enabled the SelfService page where our customers can also fill > in that customfield. > > The problem I'm having now is that the customer can see the custom field > value, which is not really an issue, but also can see the link to our > backend system. > > As you can imagine, this is not what I want. > You should be able to resolve this with proper rights on those customfields (no rights for Unprivileged users). _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
