On Wed, Dec 16, 2009 at 5:45 PM, Juan N. DLC <[email protected]> wrote: > Hi, > > Is it possible to have a scrip to modify the due date & priority of a ticket > each time is moved from queue to queue?
Yes. On the wiki you can find OnQueueChange condition. Scrip action for priority change is described in WritingScripActions article. > > Thanks > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
