Thanks guys! Ken,
I'm not that expert creating scrips, but I do understand the scrip below but I don't know how to edit it to set the values that I need. How to I get the values from the queue moving to and apply it to the ticket. Thanks On Wed, Dec 16, 2009 at 1:08 PM, Ken Crocker <[email protected]> wrote: > Juan > > We re-set the owner of a ticket when it moves to another Queue. This is > what we use: > > Condition: On Queue Change > > > #---------------------------------------------------------------------------- > # Custom action preparation code: > > #---------------------------------------------------------------------------- > > return 1; > > > #---------------------------------------------------------------------------- > # Custom action cleanup code: > > #---------------------------------------------------------------------------- > # set new Ticket Owner value > > my $ticket = $self->TicketObj; > > $ticket->SetOwner(10, 'Force'); > > return 1; > > > Just modify it to change the ticket fields you want change and that should > do it. > Hope this helps. > > Kenn > LBNL > > > On 12/16/2009 6:45 AM, Juan N. DLC wrote: > > Hi, > > Is it possible to have a scrip to modify the due date & priority of a > ticket each time is moved from queue to queue? > > Thanks > > ------------------------------ > > _______________________________________________http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
