Juan
We re-set the owner of a ticket when it moves to another Queue. This is
what we use:
Condition: On Queue Change
#----------------------------------------------------------------------------
# Custom action preparation code:
#----------------------------------------------------------------------------
return 1;
#----------------------------------------------------------------------------
# Custom action cleanup code:
#----------------------------------------------------------------------------
# set new Ticket Owner value
my $ticket = $self->TicketObj;
$ticket->SetOwner(10, 'Force');
return 1;
Just modify it to change the ticket fields you want change and that
should do it.
Hope this helps.
Kenn
LBNL
On 12/16/2009 6:45 AM, Juan N. DLC wrote:
Hi,
Is it possible to have a scrip to modify the due date & priority of a
ticket each time is moved from queue to queue?
Thanks
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