Juan,
I don't understand your question. Edit what? If you have the data you
want to put into the ticket (and I assume you do or you can get it) then
just put the data into the filed the ticket uses, like this:
## Turns into yyyy-mm-dd format for date conversion by RT::Date
my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
my $cf_date = $ticket->FirstCustomFieldValue('Need-By Date');
# split up the date parts into a temporary array
my @parts = split(/[\/-]/, $cf_date);
# put date parts back together
my $date = sprintf("%d-%d-%d", $parts[2], $parts[0], $parts[1]);
my $duedate = RT::Date->new($RT::SystemUser);
$duedate->Set(Format=>'unknown', Value=>$date);
$ticket->SetDue($duedate->ISO);
The above sets the due date with the date I got from a custom field
called "Need-By Date". Just put in your data field.
$ticket->SetPriority("1");
The above sets the ticket priority to 1. You can set it to what you want.
I really don't what your data is or where it's coming from so I can't
tell you any more.
Hope this helps.
Kenn
LBNL
On 12/16/2009 10:46 AM, Juan N. DLC wrote:
Thanks guys!
Ken,
I'm not that expert creating scrips, but I do understand the scrip
below but I don't know how to edit it to set the values that I need.
How to I get the values from the queue moving to and apply it to the
ticket.
Thanks
On Wed, Dec 16, 2009 at 1:08 PM, Ken Crocker <kfcroc...@lbl.gov
<mailto:kfcroc...@lbl.gov>> wrote:
Juan
We re-set the owner of a ticket when it moves to another Queue.
This is what we use:
Condition: On Queue Change
#----------------------------------------------------------------------------
# Custom action preparation code:
#----------------------------------------------------------------------------
return 1;
#----------------------------------------------------------------------------
# Custom action cleanup code:
#----------------------------------------------------------------------------
# set new Ticket Owner value
my $ticket = $self->TicketObj;
$ticket->SetOwner(10, 'Force');
return 1;
Just modify it to change the ticket fields you want change and
that should do it.
Hope this helps.
Kenn
LBNL
On 12/16/2009 6:45 AM, Juan N. DLC wrote:
Hi,
Is it possible to have a scrip to modify the due date & priority
of a ticket each time is moved from queue to queue?
Thanks
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