Does anyone have a recipe to restrict the ticket Owner dropdown box to the members in a group? By default, it looks like all privileged users are in the dropdown and for the queues in question, only members of a particular group can own tickets so just seeing the pre-trimmed list would really help. Of course, I could be missing an obvious reason why that would not work.
Cheers, Ken _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
