On Mon, Dec 21, 2009 at 03:38:45PM -0600, Kenneth Marshall wrote: > Does anyone have a recipe to restrict the ticket Owner dropdown > box to the members in a group? By default, it looks like all > privileged users are in the dropdown and for the queues in > question, only members of a particular group can own tickets > so just seeing the pre-trimmed list would really help. Of > course, I could be missing an obvious reason why that would > not work.
This means you've given Privileged users OwnTicket somewhere (possible on a disabled queue) -kevin
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