Kenneth, You have probably granted the "OwnTicket" right to either "Everyone" or "Privileged" at either the Global level or Queue level or both. I'd remove it from the Global level, then from all Queues and then grant that right to specific "user-defined" groups for the queues those groups are responsible for.
Kenn LBNL On 12/21/2009 1:38 PM, Kenneth Marshall wrote: > Does anyone have a recipe to restrict the ticket Owner dropdown > box to the members in a group? By default, it looks like all > privileged users are in the dropdown and for the queues in > question, only members of a particular group can own tickets > so just seeing the pre-trimmed list would really help. Of > course, I could be missing an obvious reason why that would > not work. > > Cheers, > Ken > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
