That doesn't seem to be an answer. So it's just slow if you want to have a lot of owners??
It doesn't take 40 secs to render the owner dropdown on ticket create/update, so why should the search screen be so bad? They both use the same element. /Elements/SelectOwner Apologies if I'm missing something obvious :) Cheers, Justin ------------------------------------------------- Justin Hayes Orbis Support Manager [email protected] On 15 Feb 2010, at 16:52, Jesse Vincent wrote: > > > > On Mon, Feb 15, 2010 at 04:30:32PM +0000, Justin Hayes wrote: >> On one of our RT installs it's taking 40secs to render the 'Add Criteria' >> section of the 'New Search' page (or the edit search screen for that matter). >> >> I've narrowed it down to the Owner dropdown. All the time is going to render >> that. Now the users of this RT allow pretty much anyone (staff and >> customers) to be ticket owners, so this list is rather long. However this >> seems like an awfully long time to get a list of owners. >> >> I assume it's doing permissions checks.I tried giving the 'privileged user' >> group 'Own Ticket' permissions to see if that remove the need for all the >> checking and speed things up, but it didn't help. > > > http://wiki.bestpractical.com/view/FAQ > > Q: Why Bulk update and/or search builder pages are slow to load? === > > >> >> We're using 3.8.4 >> >> Thanks, >> >> Justin >> >> ------------------------------------------------- >> Justin Hayes >> Orbis Support Manager >> [email protected] >> >> >> >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [email protected] >> >> 2010 RT Training Sessions! >> San Francisco, CA, USA - Feb 22 & 23 >> Dublin, Ireland - Mar 15 & 16 >> Boston, MA, USA - April 5 & 6 >> Washington DC, USA - Oct 25 & 26 >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > -- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
