On Mon, Feb 15, 2010 at 05:18:53PM +0000, Justin Hayes wrote:
> That doesn't seem to be an answer. So it's just slow if you want to have a
> lot of owners??
>
> It doesn't take 40 secs to render the owner dropdown on ticket create/update,
> so why should the search screen be so bad? They both use the same element.
Humor me and fix your ACLs so your end-users don't have "OwnTicket"
rights. If that doesn't fix it, then maybe there's something else going
on, but this is something we see misconfigured rather frequently.
>
> /Elements/SelectOwner
>
> Apologies if I'm missing something obvious :)
>
> Cheers,
>
> Justin
>
> -------------------------------------------------
> Justin Hayes
> Orbis Support Manager
> [email protected]
>
>
>
>
> On 15 Feb 2010, at 16:52, Jesse Vincent wrote:
>
> >
> >
> >
> > On Mon, Feb 15, 2010 at 04:30:32PM +0000, Justin Hayes wrote:
> >> On one of our RT installs it's taking 40secs to render the 'Add Criteria'
> >> section of the 'New Search' page (or the edit search screen for that
> >> matter).
> >>
> >> I've narrowed it down to the Owner dropdown. All the time is going to
> >> render that. Now the users of this RT allow pretty much anyone (staff and
> >> customers) to be ticket owners, so this list is rather long. However this
> >> seems like an awfully long time to get a list of owners.
> >>
> >> I assume it's doing permissions checks.I tried giving the 'privileged
> >> user' group 'Own Ticket' permissions to see if that remove the need for
> >> all the checking and speed things up, but it didn't help.
> >
> >
> > http://wiki.bestpractical.com/view/FAQ
> >
> > Q: Why Bulk update and/or search builder pages are slow to load? ===
> >
> >
> >>
> >> We're using 3.8.4
> >>
> >> Thanks,
> >>
> >> Justin
> >>
> >> -------------------------------------------------
> >> Justin Hayes
> >> Orbis Support Manager
> >> [email protected]
> >>
> >>
> >>
> >>
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