On Mon, Feb 15, 2010 at 05:33:59PM +0000, Justin Hayes wrote: > Sorry maybe I'm confusing things. > > The list is long, but that's deliberate. The guys who use this RT need > everyone able to own tickets, as they pass the ticket back to the customer as > owner of a ticket (which isn't how we use it in Support hence our owners list > is much smaller - only Support own the tickets). > > I'm not sure I could get them to change how they work, and even if I could I > still don't see why they owners list takes ages to generate on one screen > compared to another. >
if you really need so many people to have OwnTicket right, then you should modify RT source code (share/html/Search/Build.html) to not use SelectOwner, but use a simple text input. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
