> each custom field rights by Roles. The Roles Rights on CF can only be > granted in Global way? So am i missing something ? The fact that CFs themselves may be selectively applied to queues?
> Second > Can i set a filter on the right Showticket? > For instance, i would grant some user too see only tickets created by > someone who has XXXX in his mail where XXXX is match by a Regex ? No. Seems far outside the realm of general utility and a PITA. What you could do is create a scrip that checks your conditions and adds the individual in question as (squelched) requestor/cc OnCreate. Alternatively, setup you groups and queues to match this mapping as best as possible. -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
