Yes thanks, CF rights start to make sence now ... Le 5 mars 2010 19:12, Ken Crocker <kfcroc...@lbl.gov> a écrit :
> Charles, > > What I think you're missing is that even though Custom Fields are *applied > * to Queues, the privileges to See/Modify/Admin them is *granted via > Groups*. That means I could apply a CF to 3 different Queues and if I > didn't grant any groups any rights to see/modify/admin that CF, then no one > would even see that CF, let alone modify it, even though it *has been > applied*. > This is a good thing. For example. I may have 3 different groups with > access to a Queue where the CF is applied. I may want one group to only see > the CF, not modify a value in it or modify it's name or available values > (given it is a "select value" type). I may want another group to actually > modify (change the "selected" value in it) it for a given ticket and have > another group of a few members Admin (add/modify values available for > selection) the CF. > Does that make any sense? I hope I've been able to help you with this. > > Kenn > LBNL > > > On 3/5/2010 9:18 AM, Charles-Noël Bouteville wrote: > > > Le 5 mars 2010 17:36, Jerrad Pierce <jpie...@cambridgeenergyalliance.org>a > écrit : > > > each custom field rights by Roles. The Roles Rights on CF can only be >> > granted in Global way? So am i missing something ? >> The fact that CFs themselves may be selectively applied to queues? > > > Yes but in in a queue ? > > For instance in queue1, the Cc can see CF1 and CF2 and the AdminCc see CF1, > CF2, CF3 and can modified only CF1. Is that Possible ? > > >> > Second >> > Can i set a filter on the right Showticket? >> > For instance, i would grant some user too see only tickets created by >> > someone who has XXXX in his mail where XXXX is match by a Regex ? >> No. Seems far outside the realm of general utility and a PITA. >> What you could do is create a scrip that checks your conditions >> and adds the individual in question as (squelched) requestor/cc >> OnCreate. > > > Ok thank > > >> Alternatively, setup you groups and queues to match this mapping >> as best as possible. > > > -- > Cambridge Energy Alliance: Save money. Save the planet. > > > ------------------------------ > > _______________________________________________http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > 2010 RT Training Sessions! > San Francisco, CA, USA - Feb 22 & 23 > Dublin, Ireland - Mar 15 & 16 > Boston, MA, USA - April 5 & 6 > Washington DC, USA - Oct 25 & 26 > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
